Refund policy

Return & Refund Policy

Last updated: September 24, 2026

At POVY STORE, we want you to be satisfied with your purchase. Please read this Return & Refund Policy carefully before placing an order.

1. Return Period & Eligibility

We offer a 7-day return policy. You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and in the same condition in which you received it.

  • Be in its original packaging, where applicable.

  • Include all original accessories, parts, tags, manuals, and other items supplied with the product.

  • Be accompanied by your order details, receipt, or other valid proof of purchase.

Products that have been used, altered, or damaged after delivery may not be eligible for return.

2. How to Request a Return

To request a return, contact us at:

Email: povy0store@gmail.com
Phone: 8138961114 (whatsapp)

Please provide your order number and the reason for your return.

Do not send any product back before contacting POVY STORE and receiving return instructions.

Products returned without prior approval or return instructions may not be accepted.

If your return is approved, we will provide the return instructions and return address.

3. Opening / Unboxing Video

For claims involving a damaged, defective, incomplete, or incorrect product, we strongly recommend recording a clear, continuous opening/unboxing video.

The video should ideally show:

  • The unopened package.

  • The shipping label and order details.

  • The package being opened.

  • The product and all contents.

  • Any visible damage, defect, missing item, or incorrect product.

An opening/unboxing video may be requested to help us verify a claim. If one is not available, we may request additional photographs, videos, or other information.

4. Damaged, Defective, Missing, or Incorrect Products

Please inspect your order as soon as possible after delivery.

If you receive a product that is damaged, defective, incomplete, missing components, or different from what you ordered, contact us as soon as possible with your order details and supporting photos or videos.

After reviewing the claim, POVY STORE may provide an appropriate resolution, which may include:

  • Replacement

  • Refund

  • Return and replacement

  • Another appropriate resolution

The resolution will depend on the nature of the issue and the information provided.

5. Non-Returnable Products

The following products may not be eligible for return:

  • Used, worn, altered, or damaged products.

  • Products without original packaging where the packaging is required.

  • Personalized or customized products.

  • Gift cards.

  • Sale or clearance products specifically marked as non-returnable.

  • Products specifically identified as non-returnable on the product page or at checkout.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

6. Return Shipping Costs

For eligible returns requested because of a change of mind, incorrect selection, or any reason not caused by POVY STORE, the customer is responsible for the return shipping cost.

POVY STORE will not reimburse or cover return shipping costs for such returns.

If the return is due to a wrong, defective, damaged, or incomplete product received from POVY STORE, contact us before returning the product.

After reviewing and verifying the claim, POVY STORE may provide appropriate return instructions and may cover or reimburse the applicable return shipping cost where the claim is approved.

7. Exchanges & Replacements

If you receive a damaged, defective, incomplete, or incorrect product, contact us with your order details and supporting photos or videos.

If an exchange or replacement is approved, we will provide instructions for returning the original product and receiving the replacement.

Replacement availability depends on stock. If the requested replacement is unavailable, POVY STORE may provide another appropriate resolution, such as a refund.

8. Refunds

Once we receive and inspect a returned product, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to the original payment method, where possible.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other payment service.

Any applicable non-refundable shipping charges will not be included in the refund amount.

If a return does not meet the applicable return requirements, the refund may be rejected.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation. If the order has already been shipped, the customer may need to follow the applicable return procedure.

10. Contact Us

For questions regarding returns, refunds, replacements, damaged products, or incorrect orders, please contact:

POVY STORE
Email: povy0store@gmail.com
Phone: 8138961114 (whatsapp)
Location: Tirur, Kerala, India

We will review each return or refund request according to this policy and applicable laws and regulations.